FAQs

King & Queen Industries LLC is an online store offering a curated selection of premium home, lifestyle, and tech products. We are dedicated to providing high-quality items and exceptional customer service to enhance your online shopping experience. Refer to About US page.

Placing an order is easy! Browse our product categories, select the items you wish to purchase, and click "Add to Cart." Once you’ve added all desired items to your cart, click the cart icon in the top right corner of the page, then proceed to checkout. Follow the on-screen instructions to complete your purchase.

We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and Shopify Payments. All transactions are processed securely to ensure your personal information is protected.

We offer various shipping options to cater to your needs. Delivery times vary depending on the shipping method and your location:

Standard Shipping: 7-15 business days to most countries.

Shipping within the United States: 2-7 days for orders shipped from our US warehouse.

Local Warehouse Shipping (EU, Asia, etc.): 2-10 days if fulfilled from a regional warehouse.

Economical Shipping: 10-20 business days, depending on your location.

Express Shipping: 3-7 business days worldwide for faster delivery.

 Please note that delivery times may vary due to customs processing, peak seasons, and other factors. Tracking information will be provided for all orders so you can monitor your delivery’s progress.

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on your location. During checkout, you’ll be able to see the available shipping options and costs for your destination.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order directly through our website by logging into your account and visiting the "Order History" section.

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Please visit our Return Policy page for more details.

To initiate a return, please contact our customer service team at kingandqueenindustries1@yahoo.com with your order number and reason for the return. We will provide you with instructions on how to return your item(s).

Yes, we frequently offer discounts and promotions! Sign up for our newsletter to receive exclusive offers and be the first to know about our sales. You can also follow us on social media for the latest updates.

If you need to change or cancel your order, please contact us as soon as possible at kingandqueenindustries1@yahoo.com. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it.

You can reach our customer service team by emailing kingandqueenindustries1@yahoo.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24-72 hours, Monday through Friday.

Yes, we offer digital gift cards that can be purchased through our website. Gift cards are available in various denominations and can be used towards any purchase on our site.

Creating an account is simple! Click on the "Account" icon at the top of the page and select "Create Account." Fill in the required information, and you’re all set. Having an account allows you to track orders, save your shipping information, and access special offers.

Absolutely. We take your privacy and security very seriously. Our website uses advanced encryption technology to ensure that your personal and payment information is protected. For more details, please review our Privacy Policy.

A: Yes, we offer custom orders! If you're looking for something special or personalized, we'd be happy to help create a product tailored to your needs. To place a custom order, please complete our Custom Order Form with your details and specific requests, and we'll get in touch with you to finalize your order. We're excited to help bring your ideas to life!

At King & Queen Industries LLC, we take pride in delivering high-quality custom products tailored to your unique needs. To ensure a smooth and seamless experience, please read our custom order policy carefully.

Order Process

1. Choosing Your Custom Product: Customers can select from a wide range of products eligible for customization, including apparel, gifts, home décor, and more.
2. Customization Details: When placing your custom order, please provide clear instructions regarding the personalization details. This may include text, logos, colors, or artwork. You can upload files directly or describe the customization in the order notes.
3. Approval of Design: Before proceeding with production, we will send you a digital mock-up of your custom design for approval. Please review it carefully. Custom orders will not be processed until you approve the design.
4. Lead Time: The lead time for custom orders is typically 4 weeks in advance. This timeframe includes the design, production, and quality checks before shipping. Shipping time is not included in the lead time.
5. Order Confirmation: Once your design is approved and the initial payment is processed, your custom order will be confirmed, and production will begin.

Payment Terms

• A 60% upfront payment is required at the time of order placement. This secures your order and begins the design and production process.
• The remaining 40% is due two weeks before shipping. You will receive a reminder for the final payment, and your order will be shipped once the balance is settled.
• Payments can be made via [payment methods].

Cancellations & Modifications

• Custom orders cannot be canceled or modified once the design has been approved and production has started.
• If you wish to change your design before approval, please contact us as soon as possible. We will accommodate design changes if the request is made prior to production.

Returns & Exchanges

• Custom products are non-returnable and non-exchangeable unless there is a defect in the product or an error on our part with the customization.
• If your order arrives damaged or the customization is incorrect (not matching the approved design), please contact us within 7 days of receiving your order. We will work with you to resolve the issue, either through a replacement or a refund.

Quality Assurance

We use high-quality materials and state-of-the-art technology to produce your custom items. Every product goes through a quality check before it is shipped, ensuring that your custom order is made with care and precision.

Shipping & Delivery

• Shipping times for custom orders may vary depending on the product and the customization. Standard shipping rates apply, and expedited shipping is available upon request.
• Custom orders will be shipped once production is complete. You will receive tracking information once your order has shipped.

Customer Responsibility

• Please double-check all details for spelling, dates, and other personalized information before submitting your order. King & Queen Industries LLC is not responsible for mistakes in the design that were approved by the customer.
• Ensure that the files you upload (logos, artwork, etc.) are of high quality and meet our file specifications.

Contact Us

For any questions, concerns, or special requests related to custom orders, please don’t hesitate to reach out. Our team is here to assist you and ensure you’re satisfied with your personalized items.